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FAQs

Frequently Asked Questions

Who makes my candles?

Our fragrances are designed by our research group, tested and then manufactured by the Effusion candle team.
Customised fragrances is made using a proprietary algorithm based on the answers you give during the quiz in "Create your candle" page, to ensure you get your desired results.


What's our mission?

We work every day to create quality products. Our priority is to have a sustainable business. Our goal is to offer you the best: products that are safe for people, animals and the environment. We make our products always in a constant effort to improve ourselves.

   

Fragrances

Where are the products made?

All our fragances are made in Netherlands in our laboratory in Amsterdam.


What is the price of customised fragrances?

medium candle (200g) : EUR 15,00
large candle(310g) : EUR 20,00
The price of our customised candle varies depending on the fragrances requested, the size of the candle and the customisation added.


What ingredients the candles contain?

Ingredients vary depending on fragrance. All our candles contains 100% Natural Ingredients, they are plastic free and they are carbon neutral.


   

Orders

I'm not satisfied with my fragrance, what can I do?

Your satisfaction is our number one goal. If you're not completely satisfied with your customized products, please contact us by email at info@effusioncandles.eu within 30 days after receiving your package.


How can I pay?

You can pay using Mastercard, Visa or Paypal credit cards.


How can I cancel my order?

If you've just placed an order and wish to cancel it, please contact us within 24 hours at info@effusioncandles.eu. If your candles have already been made, we'll be unable to cancel your order.


   

Delivery

For all information on deliveries, please visit our page: Delivery Policy


   

Contact us at info@effusioncandles.eu for more information.